Who should I contact?

I haven鈥檛 heard from the hospital and I鈥檓 worried that they may not have received my referral.

If you have not heard from the hospital, please contact your GP in the first instance. They will be able to check with us whether the referral has been received.

I cannot attend the outpatient appointment I have been offered.

Please contact the Central Booking department on 01722 345 543.

I cannot attend the endoscopy appointment I have been offered.

Please contact the Endoscopy booking department on 01722 429 381 or 01722 429 385.

I cannot attend the scan appointment I have been offered.

Please contact the Radiology department on 01722 429282.

I cannot attend the date I have been offered to have chemotherapy.

Please contact your chemotherapy scheduler in the first instance, their contact details will be confirmed on your appointment letter. If it is the day of your appointment and you are unable to attend, please contact the Pembroke Suite on 01722 336 262 ext 3169.

I cannot attend the date I have been offered to have surgery.

Please contact your Clinical Nurse Specialist (CNS) team to discuss. If you are unable to reach them, please contact the Central Booking department on 01722 345 543.

I鈥檓 upset and worried about my diagnosis or treatment.

Please contact your Clinical Nurse Specialist (CNS) team or the Cancer Support Team on 01722 336 262, ext 2417.

I鈥檓 worried about how my diagnosis is going to affect my life, including my work, money, hobbies, relationships etc.

Please contact the Cancer Support Team on 01722 336 262, ext 2417

I have specific questions about my diagnosis or treatment that I鈥檇 like to ask.

Please contact your Clinical Nurse Specialist (CNS) team to discuss in the first instance. Alternatively, please contact the Cancer Support Team on 01722 336 262, ext 2417. They will then be able to refer your query to the relevant Clinician and get back to you.

I have a compliment, complaint or feedback to make about the care or treatment I have received.

Please contact the Patient Advice and Liaison Service (PALS) on 01722 429 044.

I am a family member/carer of someone affected by cancer. Is there any support available for me?

Please contact the Cancer Support Team on 01722 336 262, ext 2417.

I was supposed to have a follow up appointment, but I haven鈥檛 been contacted by the hospital.

Please contact the Central Booking department as soon as possible on 01722 345 543.

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